Shipping policy

Where we ship

We ship to the United Kingdom and the United States only. We can't accept orders for delivery to any other country.

Shipping cost

Shipping is free on every order, with no minimum order value. The shipping charge (£0.00) is shown at checkout before you place your order.

Delivery times

• Order processing: 1–2 business days. This is the time we take to prepare and dispatch your order.
• Transit time: 2–4 business days after dispatch.
• Total estimated delivery time: 3–6 business days from the date of your order.

Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend or on a public holiday are processed on the next business day. For orders paid by bank transfer, processing starts once your payment has been received. An estimated delivery date is shown on product pages and at checkout.

Tracking

Every order is shipped with tracking. We email your tracking number as soon as your order is dispatched.

Customs, duties and taxes

If your country charges import duties or taxes on your order, these are the responsibility of the recipient.

Lost or damaged parcels

If your tracking hasn't updated for 5 business days, or your parcel arrives damaged, email us with your order number. We'll investigate with the carrier and, if the parcel is lost or damaged, refund you in full.

Returns

Returns are free within 30 days of delivery. See our returns & refunds policy.

Contact us

London Kit Co
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States
Email: contact@londonkitco.shop (preferred contact method)