Frequently asked questions
Quick answers to the questions we hear most.
Orders
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save addresses and keep your wishlist across devices.
Can I change or cancel my order?
Yes, free of charge, as long as it hasn't been dispatched yet. Email us at contact@londonkitco.shop with your order number.
Payments
Which payment methods do you accept?
The payment options available are shown at checkout.
When is my order marked as paid?
As soon as we've received your payment. For bank transfers, that's when the money arrives in our account.
Products
What is the difference between fan and player versions?
Fan versions have a regular, relaxed cut for everyday comfort. Player versions use a slimmer, athletic cut with lighter fabric.
Are your shirts official licensed merchandise?
Only where a product page explicitly says so. Club and team names identify the colours and designs a shirt refers to.
Sizing
How do I choose my size?
Use the size guide on each product page. Product-specific charts are shown where the supplier provides them.
Shipping
Where do you ship?
We ship to the United Kingdom and the United States only.
How much is shipping?
Shipping is free on every order, with no minimum spend.
How long does delivery take?
Orders are processed in 1–2 business days and arrive 2–4 business days after dispatch, so 3–6 business days in total. Every order is tracked. See our shipping policy.
Returns
Can I return an item?
Yes. Returns are free within 30 days of delivery, as long as items are unworn, unwashed and have their tags attached. Email us and we'll send you a prepaid return label. See our returns policy.
Do you offer exchanges?
No. To get a different size or item, return the original for a refund and place a new order.
Refunds
How long do refunds take?
We process your refund within 5 business days of receiving your return, back to your original payment method. Your bank may take a few extra days to show it.