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London Kit Co

Returns & refunds policy

Free returns within 30 days of delivery, with refunds processed within 5 business days.

Last updated: 11 November 2026

Our 30-day guarantee

If you're not completely happy with your order, you can return it within 30 days of delivery for a full refund. Returns are free: we email you a prepaid return label, so there is no cost to you. There are no restocking fees.

Eligibility

  • Return window: 30 days from the date your order was delivered.
  • Items must be unworn, unwashed and in their original condition, with all tags attached.
  • The policy applies to all products, including discounted items.
  • We accept returns from the United Kingdom and the United States.

How to return an item

  1. Email contact@londonkitco.shop with your order number and the items you'd like to return. If you have an account, you can also open the order in your account and choose Request a return.
  2. We'll reply within 1 business day with your free prepaid return label and instructions.
  3. Pack the items securely, attach the label and drop the parcel off with the carrier. Keep your proof of postage until your refund arrives.

Refunds

Once we receive your return, we process your refund within 5 business days. Refunds go back to your original payment method. For bank transfer orders, we refund the account the payment came from. You receive the full price you paid; shipping is free, so nothing is deducted. Your bank may take a few extra days to show the refund. We'll email you when your refund has been issued.

Exchanges

We don't offer exchanges. If you'd like a different size or item, return the original for a refund and place a new order.

Damaged, faulty or incorrect items

If an item arrives damaged or faulty, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free return label and refund you in full.

Cancelling an order

You can cancel your order free of charge at any time before it's dispatched. Email us with your order number.

Contact us

London Kit Co
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States
Email: contact@londonkitco.shop (preferred contact method)